Refund policy


1. Overview 

At Yamini Malani, we take great pride in the quality and craftsmanship of every piece we create, whether it's ethnic wear for women or our little ones. This policy outlines the conditions under which returns, exchanges, and refunds are applicable. 

Please read this carefully before placing your order. 

2. Made-to-Order & Custom Policy — No Standard Returns

All pieces at Yamini Malani are made to order, including custom sizing and fully custom designs.

Because of this, we do not accept standard returns for reasons such as change of mind, personal preference, or fit issues (beyond the exchange margin outlined in Section 3).

Returns are accepted only in the case of a manufacturing defect or an error on our part, and only if reported within 24 hours of delivery, along with a video and images of the unboxing (see Section 4).

Custom Sizing — If your child's size isn't available in our standard range, or the length/fit needs adjusting (shorter, longer, etc.), we can customize the piece for you. This is charged separately from standard pricing, and our team will confirm the applicable charges before your order is confirmed. Custom-sized orders are final sale — no returns or exchanges, beyond the defect policy above.

Custom Design — Looking for something entirely new that isn't part of our current collection? Share your references with us and our team will connect with you to discuss feasibility, pricing, and timelines. Once confirmed, custom design orders are also final sale — no returns or exchanges, beyond the defect policy above.

Please ensure your measurements and requirements are accurate before placing a custom order. We recommend referring to our size guide or contacting us before ordering.

3. Exchange Process (Standard Orders)

If you wish to exchange an item due to a fit issue:

  • Exchanges are accepted for up to one size lower or one size higher, subject to the fabric and stitching margin available on that specific piece. Not all styles will have this margin, and our team will confirm feasibility before proceeding.

  • Report the issue within 24 hours of delivery with a video and images on WhatsApp

  • You will need to self-ship the item back to us at your own courier cost.

  • Once we receive the item and verify the concern, we will carry out the necessary alterations.

  • Re-shipping cost for sending the corrected item back to you will be applicable and payable by the customer

Please Note: This is an exchange/alteration only; no refund or store credit is issued for fit-related exchanges

4. Damage or Defect on Our Part

If the item received is damaged, defective, or incorrect due to an error on our end:

  • Report within 24 hours of delivery, along with a clear unboxing/delivery video and still images on WhatsApp.

On approval of the video and images by our team, we will proceed as follows:

  • We will arrange a pickup from your address at no cost to you, or

  • We will issue store credit for the value of the item (see Section 6)

  • If a replacement piece is sent instead, it will be delivered back to you at our cost.

5. Refund Policy 

We do not issue monetary refunds under any circumstance. Store credit only, and only in the case of an approved defect claim.

Situation - 

Custom Size Order – Refund not applicable  

Exchange due to fit issue – Refund not applicable (ONLY ALTERATION / EXCHANGE) 

Damage / defect from our side (Video approved) -  Store credit applicable

Change of mind / personal preference – Refund not applicable

If a store credit is issued: 

  • Courier charges (where applicable) will be deducted from the store credit value

  • It will be issued only after our team has reviewed and approved the video/image evidence of the defect, and after we receive the product back.

  • Store credit can be used toward any future order with us

  • Example: If your order value is ₹1,000 and courier charges are applicable, the Store credit will be ₹1,000 minus the courier charges 

6. How to Report an Issue

Step 1 — Within 24 hours of receiving your order (for defect/damage claims), have ready:

  • A clear unboxing or delivery video

  • Still photographs clearly showing the issue

Step 2 — Raise a ticket on our website. This will take you directly to WhatsApp, where your order history will show automatically — simply select the relevant order and share your video and images there.

Step 3 — Our team will review the evidence and respond with the next steps. Store credit or resolution will only be confirmed once the video/images are approved.

If you do not receive a reply within 2 days, please follow up by calling us or sending an email. We're happy to help.

7. Important Notes

  • Defect/damage issues reported after 24 hours of delivery will not be eligible for any resolution

  • Fit-related exchange issues must still be reported within 24 hours of delivery

  • Items must be returned in their original, unused condition — worn, washed, or altered items will not be accepted

  • Yamini Malani reserves the right to assess the returned item and video/image evidence before processing any exchange or store credit

  • All resolutions (exchange, store credit, replacement) are at the sole discretion of Yamini Malani after review

  • In case of any dispute, the decision of Yamini Malani shall be final

8. Contact Us

For any exchange, defect, or store credit queries: 

WhatsApp / Call: 9830799034

📧 Email: contact@yaminimalani.in

🌐 Website: https://yaminimalani.in/